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HABC Level 2 Award in Conflict Management

The HABC Level 2 Award in Conflict Management has been developed to meet the requirements of individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

 

Two Day Course

Course Outline (PDF)

Course Objectives:

  • Know how communication can be used to solve problems and reduce the likelihood of conflict 
  • Know the factors that influence human responses in conflict situations
  • Know how to assess and reduce risks in conflict situations
  • Know how to communicate effectively and de-escalate conflict in emotive situations
  • Know good practice to follow after conflict situations
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Price: £265 + vat

Dates

  • Wednesday 10th August 2022
  • Tuesday 15th November 2022