Although becoming a supervisor is the first step on the management ladder, it can often be the most difficult.  The person who had previously been on the team, is suddenly put into a position of responsibility and may find it difficult to assert authority and motivate others.

This practical lively course is designed to give delegates the vital leadership and managerial skills they need to succeed as supervisors.

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Course Objectives 

By the end of the course, delegates will have:

  • Reviewed the skills required for effective communication
  • Recognised the importance of listening as an interactive skill.
  • Distinguished different types of questioning.
  • Appreciated the importance of eye contact and body language.
  • Understood basic rights in interpersonal relationships.
  • Distinguished assertive behaviour from aggressive.
  • Recognised basic Transactional Analysis (TA) Techniques.
  • Distinguished the benefits of an open sharing team culture.
  • Recognised how they interact with others.
  • Practised communication skills in different situations
  • Reviewed ways to develop staff
  • Practised delivering a coaching session
  • Reviewed the need develop their personal skills
  • Prepared an action plan for implementation in the workplace

Course Content

The Skills of Supervision
What communication skills does a supervisor need?

The Power of Behaviour
Why do people behave the way they do?
What influences our behaviour?

Principles of Communication
What is communication?
How do we communicate?
Gathering information

Communication in Action
Group Exercise

Assertive Communication
How assertive are you?
Choosing an assertive style

Analysing and Choosing Behaviour
Understanding interpersonal transactions
What is your favoured style of communication
Choosing to change

Communication in Groups
The importance of team communication
Managing communication in groups

Staff Development & Coaching
Identify areas of development within your team which could be met through coaching
Who can coach, who can be coached
Preparing to coach
Coaching Plan
Delivering a short coaching session
Giving feedback
Coaching action plan

Personal Development Action Plan


Course Duration: Two Days

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