By the end of the course, delegates will have:
- Acknowledged their personal behavioural style and its effect on the performance of themselves, their team and colleagues.
- An enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader.
- The skills to communicate and negotiate in a more persuasive and compelling style.
- Adopted an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
- The skills to enhance the performance and motivation of your team and individual team members through improved managerial communication skills.
- Developed a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.
An examination of different behaviour styles
Learning to view people as the key to your success
The effect of our behaviour on the performance of others
The psychology of human interaction
Understanding and capitalising upon human motivation
The importance of acknowledging and respecting the feelings and rights of others
The importance of effective interpersonal communication
The barriers to communication – physical barriers, mental preconceptions, etc.
Enhancing your listening and questioning technique
Avoiding ambiguity and misunderstandings – sending the correct messages
Non-verbal communication – positive body language
Communicating – one-to-one, informally and at meetings
Using your skills to negotiate with others
Effective Team Building
The dynamics of successful team interaction
Forging a positive, co-operative team from a group of individuals
Team roles and their influence on teamwork
Building a strong team spirit
Exploiting the strengths of team members for the good of the team
The theories of leadership
Working with Others
Power relationships within the team/department
Gaining influence – getting colleagues to want to work with you
assuming a confident and persuasive approach to your dealings with others
contributing to the team decision-making process
Creative decision making – utilising other team members
Handling Difficult Situations
Dealing with conflict – amongst colleagues, with supervisors and clients
Respecting the rights, feelings and dignity of others
Minimising conflict – turning potentially negative situations into positive ones
Communicating difficult/personal news
Personal Action Plans
Throughout this course there will be a number of practical exercises carried out which will enable delegates to put into practice much of the theory covered.
Course Duration: One Day
Equivalent to ILM Level 3 Unit (value of 2 credits)