This course is designed for anyone wishing to build strong working relationships with others.  The course reviews ways to build rapport and respect by enhancing communication.

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Course Objectives 

By the end of the course, delegates will have:

  • Understood the concept of self-esteem and confidence
  • Identified barriers to confidence and how to overcome them
  • Reviewed methods of self-motivation to achieve goals set
  • Practised communicating assertively
  • Reviewed ways of dealing with criticism
  • Reviewed and practised principles of effective communication to feel more confident

Course Content

Self Esteem and Confidence
What is self –esteem?
How can this be developed to give us confidence
Barriers to Confidence
Identify blocks and barriers
How to overcome these
Prepare an action plan, setting achievable goals

Improving your Self-Esteem
Using verbal and non-verbal communication
Techniques in specific situations
Giving and receiving praise
Making and receiving requests
Using ‘I’ statements

Communicating Assertively
Assessment of the three behavioural options
Obstacles to behaving assertively
The impact of assertive behaviour
Choosing an assertive style
Techniques for specific situations

Handling Difficult Situations
Giving and Receiving Feedback

Personal Development Action Plan

Course Duration: One Day

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