Description
Course Objectives
By the end of the course, delegates will have:
- Understood the concept of self-esteem and confidence
- Identified barriers to confidence and how to overcome them
- Reviewed methods of self-motivation to achieve goals set
- Practised communicating assertively
- Reviewed ways of dealing with criticism
- Reviewed and practised principles of effective communication to feel more confident
Course Content
Self Esteem and Confidence
What is self –esteem?
How can this be developed to give us confidence
Barriers to Confidence
Identify blocks and barriers
How to overcome these
Prepare an action plan, setting achievable goals
Improving your Self-Esteem
Using verbal and non-verbal communication
Techniques in specific situations
Giving and receiving praise
Making and receiving requests
Using ‘I’ statements
Communicating Assertively
Assessment of the three behavioural options
Obstacles to behaving assertively
The impact of assertive behaviour
Choosing an assertive style
Techniques for specific situations
Handling Difficult Situations
Confrontation
Giving and Receiving Feedback
Personal Development Action Plan
Course Duration: One Day