This course is for all staff working in an administration role as part of a team. In workplaces with ever evolving workloads, it is essential to be able to manage your work in an effective and efficient manner, whilst still being part of the team.

Product Documents

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Course Objectives 

By the end of the course, delegates will have:

  • Greater understanding of what diversity is and why it is important to Organisations
  • An understanding of UK legislation relating to discrimination including the Equalities Act 2010
  • Considered prejudices and stereotypes and how they affect our thinking and behaviours
  • Developed an understanding of how to value diversity through their own actions and behaviours
  • linked diversity principles to their everyday work situation
  • Identified personal and/or team actions for delivery in the workplace

Course Content

The role of the team secretary
Defining the nature of the role and teamwork
Setting the boundaries
Identifying the challenges

Handling conflict
Understanding conflict
Question skills
Negotiating an outcome

Managing time
Setting goals and objectives
Meeting deadlines
Agreeing prioritise

Systems and procedures
Managing paperwork – storage and retrieval
Keeping track of tasks and outstanding actions
Using technology to help

Personal Development Action Plan

Course Duration: One Day

Delivery – This course can be delivered at a venue to suit you. Please contact us for pricing on 01284 763040

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