Description
Course Objectives
By the end of the course, delegates will have:
- Greater understanding of what diversity is and why it is important to Organisations
- An understanding of UK legislation relating to discrimination including the Equalities Act 2010
- Considered prejudices and stereotypes and how they affect our thinking and behaviours
- Developed an understanding of how to value diversity through their own actions and behaviours
- linked diversity principles to their everyday work situation
- Identified personal and/or team actions for delivery in the workplace
Course Content
The role of the team secretary
Defining the nature of the role and teamwork
Setting the boundaries
Identifying the challenges
Handling conflict
Understanding conflict
Question skills
Negotiating an outcome
Managing time
Setting goals and objectives
Planning
Meeting deadlines
Agreeing prioritise
Systems and procedures
Managing paperwork – storage and retrieval
Keeping track of tasks and outstanding actions
Using technology to help
Personal Development Action Plan
Course Duration: One Day