Communication – Effective Communication Skills

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Introduction

Successful people in modern companies usually possess excellent technical skills, gained through years of education, training and on-the-job experience.  What they frequently lack, however, are the important skills of dealing with people.  Just like any other skills, they can be acquired through training and practice.  This course is designed to increase delegates’ self-awareness and equip them with the tools to build constructive and rewarding relationships with people they deal with at work – staff, colleagues, customers, suppliers and others.

People learn interpersonal skills best through practice and this course consists of many practical activities, conducted individually, in pairs and in larger groups.  Restricting numbers to a maximum of eight allows us to focus on delegates’ problems and provide individual coaching as appropriate.

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Description

Course Objectives 

By the end of the course, delegates will have:

  • Recognised the importance of listening as an interactive skill.
  • Distinguished different types of questioning.
  • Appreciated the importance of eye contact and body language.
  • Understood basic rights in interpersonal relationships.
  • Distinguished assertive behaviour from aggressive.
  • Recognised basic Transactional Analysis (TA) Techniques.
  • Practised the skills of motivation.
  • Recognised the importance of delegation as a powerful motivator.
  • Recognised the different styles of management.
  • Distinguished the benefits of an open sharing team culture.
  • Recognised how they interact with other effective interaction behaviours.
  • Developed a personal action for implementation in the workplace

Course Content

Principles of Effective Interpersonal Communication
What is effective interpersonal communication?
How do we communicate?
Giving and receiving ‘messages’
The importance of empathy

The Power of Behaviour
Why do people behave the way they do?
What influences our behaviour?

Communicating Assertively
Assessment of the three behavioural options
Obstacles to behaving Assertively
The impact of assertive behaviour
Choosing an assertive style
Techniques for specific situations

Analysing and Choosing Behaviour
Understanding interpersonal transactions
What is your favoured style of interpersonal communication?
Choosing your behaviour
Influencing the behaviour of other

Handling Difficult Situations
Confrontation
Giving and Receiving Feedback
Improving the process for handling difficult people

Influencing Styles
Choosing an appropriate style

Communication in Groups
The importance of team communication
Managing Interpersonal Communication in Groups

Personal Development Action Plan

Course Duration: Two Days