By the end of the course, delegates will have:
- Recognised the importance of listening as an interactive skill.
- Distinguished different types of questioning.
- Appreciated the importance of eye contact and body language.
- Understood basic rights in interpersonal relationships.
- Distinguished assertive behaviour from aggressive.
- Recognised basic Transactional Analysis (TA) Techniques.
- Practised the skills of motivation.
- Recognised the importance of delegation as a powerful motivator.
- Recognised the different styles of management.
- Distinguished the benefits of an open sharing team culture.
- Recognised how they interact with other effective interaction behaviours.
- Developed a personal action for implementation in the workplace
Principles of Effective Interpersonal Communication
What is effective interpersonal communication?
How do we communicate?
Giving and receiving ‘messages’
The importance of empathy
The Power of Behaviour
Why do people behave the way they do?
What influences our behaviour?
Assessment of the three behavioural options
Obstacles to behaving Assertively
The impact of assertive behaviour
Choosing an assertive style
Techniques for specific situations
Analysing and Choosing Behaviour
Understanding interpersonal transactions
What is your favoured style of interpersonal communication?
Choosing your behaviour
Influencing the behaviour of other
Handling Difficult Situations
Giving and Receiving Feedback
Improving the process for handling difficult people
Choosing an appropriate style
Communication in Groups
The importance of team communication
Managing Interpersonal Communication in Groups
Personal Development Action Plan
Course Duration: Two Days