Course Objectives 

By the end of the course, delegates will have:

• Recognised the importance of listening as an interactive skill.
• Distinguished different types of questioning.
• Appreciated the importance of eye contact and body language.
• Understood basic rights in interpersonal relationships.
• Distinguished assertive behaviour from aggressive.
• Recognised basic Transactional Analysis (TA) Techniques.
• Recognised how they interact with other effective interaction behaviours.
• Reviewed the values of having an effective network
• Reviewed the Interpersonal skills required to network effectively
• Practised the skills of networking
• Developed a personal action for implementation in the workplace

Course Content

Principles of Effective Interpersonal Communication
What is effective interpersonal communication?
How do we communicate?
Giving and receiving ‘messages’
The importance of empathy

The Power of Behaviour
Why do people behave the way they do?
What influences our behaviour?

Communicating Assertively
Assessment of the three behavioural options
Obstacles to behaving Assertively
The impact of assertive behaviour
Choosing an assertive style
Techniques for specific situations

Analysing and Choosing Behaviour
Understanding interpersonal transactions
What is your favoured style of interpersonal communication?
Choosing your behaviour
Influencing the behaviour of other

Networking
What is networking?
What skills do we need to network?
Listening to learn?
Making your network work for you

Practical Exercises

Handling Different Situations
Dealing with different behaviour
Meeting, Greeting and Exiting

Personal Development Action Plan

Course Duration: Two Days