Description
Course Objectives
By the end of the course, delegates will have:
- Applied the principles of team building and successful meetings to case study material
- Practiced the skills of coaching and facilitation
- Identified the critical factors in running successful meetings
- Learned how to apply a range of problem solving, creative thinking and decision making tools and techniques which are applicable in a team meeting environment
- Identified their role in supporting project reams and/or work teams applying continuous improvement techniques
Course Content
The Team Approach to Continuous Improvement
Change through teamwork
Team building and maintenance
Teamwork exercise
The Role of the Facilitator
Facilitation Skills
The facilitator as a process technician
Listening and communicating – exercise
Team Role inventory – completion of questionnaire
Inter-Relations Between Team Members
Recognising team role types and their contributions
Review and group discussion
Interim Assignment explanation
The Facilitator as a Coach
Coaching the team
Counselling the team leader
Counselling Styles Exercise
Improving Meeting Processes
Video – Meetings, Bloody Meetings
The difference between chairmanship and facilitation
When to intervene and when to listen
Process Improvement Methods
Horizontal and vertical process mapping
Identification of non-value-added (NVA)
Problem Definition
The importance of clear definitions
Illustrating variation
Using histograms
Decision Making and Identifying Solutions
Rational models for decision making
How-how diagrams
Measurement and Data Collection
Process variability – using control charts
Data Collection
Using check sheets and fault location diagrams
Methods of displaying data
Applying the pareto principle
Introducing measurement – pitfalls and planning
Interpreting and Using the Data to Find the Root Causes
The fishbone diagram
Why-why diagrams
Scatter Plots
Implementing the Solution
Managing Change
Force Field Analysis
Solution-effect diagrams
Gantt Charts
Practical Application
Exercise – choosing the right tool for the job
The application of facilitation skills to group problem solving activity – role play exercise
Course Duration: Three Day
Delivery: This course can be delivered at a venue to suit you, please contact us for pricing on 01284 763040