Course Content

Understanding the Communication Process
Understand the nature and importance of communication
Methods of Communication
Assess own effectiveness in communication

Understanding Leadership
The role of the Leader
Leadership Styles and Behaviours
Using different styles for different people and situations

Leading and Motivating a Team Effectively
Why organisations or projects need a vision, mission and strategy and what this means to first line management
Effective Communication
Motivational Theories and factors
Applying these skills to your project

Understanding Conflict
Identify causes of conflict
Stages of Development
Effects of conflict
The managers’ responsibility for minimising and resolving conflict
Ways to create harmony at work and engender a positive atmosphere

Motivating for Performance
Influencing to motivate
Factors influencing work behaviour
Techniques to motivate and monitor performance

Performance Management
Managing the Team and Individual Performance
The purpose and value of formal and informal performance assessment
Roles and Responsibilities in the performance assessment process
SMART Objectives
Measuring performance against standards
Effective Feedback
Causes of poor performance

Planning Change
Understand the forces for change in an organisation
Principles of change management
Use of Gantt Charts, tools for change
Facilitation of effective change

Course Duration: Eight Days

Dates:
2017
11th – 14th September & 9th – 12th October 2017
2018
9th – 12th January & 20th – 23rd February 2018
24th – 27th April & 15th – 18th May 2018
18th – 21st June & 2nd – 5th July 2018
10th – 13th September & 8th – 11th October 2018