Description
ILM Level 3 Certificate in Leadership & Management
The Level 3 Certificate in Leadership and Management enables Managers and Leaders to improve their existing skills and capability in a competitive market. The Certifcate is made up of a number of units.
Programme Units:
- Understanding the Communication Process
- Understanding Leadership
- Leading and Motivating a Team Effectively
- Understanding Conflict
- Motivating for Performance
- Performance Management
- Planning Change
Course Content
Understanding the Communication Process
Understand the nature and importance of communication
Methods of Communication
Assess own effectiveness in communication
Understanding Leadership
The role of the Leader
Leadership Styles and Behaviours
Using different styles for different people and situations
Leading and Motivating a Team Effectively
Why organisations or projects need a vision, mission and strategy and what this means to first line management
Effective Communication
Motivational Theories and factors
Applying these skills to your project
Understanding Conflict
Identify causes of conflict
Stages of Development
Effects of conflict
The managers’ responsibility for minimising and resolving conflict
Ways to create harmony at work and engender a positive atmosphere
Motivating for Performance
Influencing to motivate
Factors influencing work behaviour
Techniques to motivate and monitor performance
Performance Management
Managing the Team and Individual Performance
The purpose and value of formal and informal performance assessment
Roles and Responsibilities in the performance assessment process
SMART Objectives
Measuring performance against standards
Effective Feedback
Causes of poor performance
Planning Change
Understand the forces for change in an organisation
Principles of change management
Use of Gantt Charts, tools for change
Facilitation of effective change
Course Duration: 8 Days
YOU PAY £250
ELC £1000
Total £1250