Course Objectives 

By the end of the course, delegates will have:

• Defined and identified opportunities for using the skills of negotiation.
• Demonstrated their knowledge and tools necessary to conduct any negotiation confidently
• An awareness if the most commonly used tricks and traps used in negotiation and how to deal with them
• Examined the process of negotiation.
• Learnt the steps of prepare and plan for negotiation.
• Practised the key skills of establishing rapport, questioning and listening
• Knowledge of the factors which make a difference between effective and average negotiators

Course Content

What is Negotiation?

Behaviours of Effective Negotiators

The Process of Negotiation                                      

Preparing to Negotiate                                               
Defining goals and objects
Clarifying the issues
Gathering information
Preparing for conflict
Techniques for Persuasion

Different Styles

Personal Development Action Planning

Course Duration: One Day