Description
Course Objectives
By the end of the course, delegates will have:
- Reviewed the meaning of emotional intelligence and its purpose in the workplace
- Reviewed the five competencies of Emotional Intelligence – Creative Tension, Active choice, Resilience under Pressure, Empathic Relationships, Self Awareness and Control
- Identified motivational emotions
- Identified the skills required to develop Emotional Intelligence within themselves
- Developed a personal plan to utilise the skills of Emotional Intelligence
- Practised their newly acquired skills in a work context
- Developed an action plan for implementation in the workplace
Course Content
Introduction to Emotional Intelligence
What is emotional intelligence?
How can this be utilised in the workplace
Identifying personal competences
The five elements of emotional intelligence
Empathy – why is it essential for managing and leading others
Cultivating Self Awareness
Understanding our own and other’s emotions
The role of intuition in decision-making
How to manage your internal states, impulses and resources
How to control disruptive emotions
Motivational Emotions
What are these?
How can we utilities these to develop ourselves
Utilising the Skills of Emotional Intelligence in the Workplace
Practical exercises
Personal Development Action Plans
Course Duration: One Day