Course Objectives 

By the end of the course, delegates will have:

• Examined the reasons for change and the effects it has on the organisations and the people who work in them
• Discussed and identified the ways in which people react to change and how to manage the process of transition in themselves and others
• Practised effective communication techniques including active listening and questioning
• Discussed and practised ways of utilising the power of the team
• Examined the role of the leader in managing staff through periods of transition
• Practised the key skills of giving feedback, counselling and influencing
• Examined techniques for increasing commitment in teams particularly during times of Change
• Developed an individual action for implementation in the workplace

Course Content

Why Change?
The reasons for change
Understanding organisation change

Organisational Change
The reasons for change
Understanding how people react to change

Dealing with the effects of Changes
Managing the pressure
Strategies for managing stress

Managing Transitions
Management strategies for each stage
Supporting the process of transition in others

The Power of Behaviour
Understanding how and why people behave the way they do
Managing your own behaviour
Influencing the Behaviour of others

Team Work
Increasing team involvement
Team Work – Group exercise

Communication
Listening and Questioning
Giving feedback
Assertive Communication

Leading People through Transitions and Beyond
Situational Leadership
The Manager as a Coach
Counselling

Increasing Team Involvement
Empowering your Staff

Develop a Personal Development Action Plans

Course Duration: Two Days