The programme is aimed at line managers and staff alike to raise levels of awareness about the importance of Diversity in today’s organisations.  The programme refers to the NEW Equalities Act 2010 including race, gender, sexual orientation and disability, and focuses on individual differences (such as age, family status, education, background etc.)

The programme also explores the principle of equality in service delivery issues.

The workshop is designed to give participants a broad overview of their role and responsibility in creating a positive working environment and in beginning to address equality issues in the services they provide.

Product Documents

Or call us now on 01284 763040


Course Objectives 

By the end of the course, delegates will have:


  • Have an understanding of the concept of Managing Diversity and how it complements the requirements of the Equalities Act 2010
  • Recognise the benefits of Managing Diversity to your Organisation and its staff
  • Gain an understanding of the main legislation that underpins Equality and Diversity
  • Develop an awareness of cultural differences in our behaviours
  • Understand the impact of discrimination and challenge unacceptable behaviour effectively
  • Identify ways of including good diversity management practices with clients and suppliers
  • Develop personal and/or group action plan which will support you in achieving its vision statement of a socially inclusive society

Course Content

Defining and Managing Diversity – The business case

The characteristics of, and links between Equality and Diversity

The Legislative Framework in Practice

Exploration of the legislation that underpins Equality and Diversity using case studies and discussions:

  • Equalities Act 2010
  • Race and Sex Discrimination
  • Positive Action vs. Positive Discrimination
  • Disability Discrimination
  • Harassment and Bullying
  • Current gaps in the legislation.

The Internal Context – Creating a positive work environment

Exploration of the impact of stereotyping and prejudice on others.  A practical exercise.

Identifying potential areas of discrimination in the workplace.

Challenging unacceptable behaviours – harassment, bullying and other forms of discrimination.

The External Context – Providing socially inclusive services

Identifying the diverse nature of our client base

Working towards developing socially inclusive services.  A practical exercise.

The Way Forward

Transferring the learning back to the workplace

Course Duration: One Day

Get qualified during lockdown. Study from home during Coronavirus with Live Online options for all our training courses. Enrol with confidence.Learn More