Personal Safety at Work

Category:

Introduction

A one-day course which aims to develop safety in the work environment, and increase the participants’ skills in anticipating, avoiding and managing aggressive behaviour towards themselves and their colleagues.

Product Documents

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Description

Course Objectives 

By the end of the course, delegates will have:

  • Identify early warning danger signals and adopt appropriate responses
  • Recognise and reduce safety risks for themselves and colleagues
  • Demonstrate the role of verbal and non-verbal communication in calming a potentially aggressive situation
  • Outline and demonstrate a range of strategies for defusing aggression

Course Content

Violence and aggression at work – the nature of the problem

The legal aspects of personal safety

Identifying and reducing risks

Real case scenarios – discussion and resolution

The role of non-verbal communication

Managing personal anxiety when dealing with a difficult situation

Introduction to critical incident analysis

Benefits

Increase in confidence amongst staff

A more standardised approach to dealing with personal safety issues and incidents of aggression

A reinforcement of the importance of following procedures, guidelines and safe systems of working

Increasing staff awareness of the importance of behavioural issues relating to personal safety and customer care

Reduction in the number of incidents that escalate from minor to serious level of concern

Course Duration: One Day

Delivery:  This course can be delivered at a venue to suit you, please contact us for pricing on 01284 763040