This participative and practical course with the utilisation of CCTV, tutorials and mock interviews, stimulates a constructive approach towards confident and positive interviews.  A comprehensive set of course notes supporting this course, give guidance and assistance in the planning and execution of future selection interviews.

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Course Objectives 

By the end of the course, delegates will have:

  • Recognised the benefits in making sound selection decision.
  • Demonstrated their understanding of Employment Legislation affecting the selection of staff.
  • Explored the various methods of selection.
  • Practised setting selection criteria as the first part of the decision making process.
  • Practised listening and questioning skills and in particular the use of situational questions.
  • Examined and used an effective decision making model.
  • Demonstrated their ability to structure a selection interview.
  • Carried out at least one observed interview using a relevant case study.

Course Content

Introduction to Recruitment
What is the recruitment process?
The risks of poor decisions
The limitation of the interview as a recruitment tool
Styles and types of interviews.

The Tools of Recruitment
The job description
The person profile (selection criteria)
The curriculum vitae
The interview report form

Planning the Interview     
Sources of recruitment
Establishing the selection criteria
Deciding on the methods
Devising appropriate questions
Structuring the interview

The Skills of Interviewing  
Building rapport
Verbal and non-verbal behaviour
Listening and questioning
Taking notes

The Psychology of the Interview
Prejudice, bias and the ‘halo’ effect
Maintaining objectivity

Making the Decision
Assessing the information
Using essential and desirable criteria
Recording the decision

Selection and the Law
Sex discrimination
Race relations
Rehabilitation of offenders
Disabled persons

Follow up Assessments & References
Contact with interviewees

Personal Action Plan

Course Duration: One Day

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