This course is for all staff working in an administration role as part of a team. In workplaces with ever evolving workloads, it is essential to be able to manage your work in an effective and efficient manner, whilst still being part of the team.

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Course Objectives 

By the end of the course, delegates will have:

  • Define their role within the team
  • Reviewed the attributes of a team player
  • Identified the challenges within their role
  • Demonstrated a method of assessing priorities
  • Practised the skills of negotiation to deal with conflict situations
  • Identified systems for managing the daily workload and keeping track of tasks
  • Prepared an individual action plan for implementation in the workplace

Course Content

The role of the team secretary
Defining the nature of the role and teamwork
Setting the boundaries
Identifying the challenges

Handling conflict
Understanding conflict
Question skills
Negotiating an outcome

Managing time
Setting goals and objectives
Meeting deadlines
Agreeing priorities

Systems and procedures
Managing paperwork – storage and retrieval
Keeping track of tasks and outstanding actions
Using technology to help

Personal Development Action Plan


Course Duration: One Day

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