Course Objectives 

By the end of the course, delegates will have:

• Define their role within the team
• Reviewed the attributes of a team player
• Identified the challenges within their role
• Demonstrated a method of assessing priorities
• Practised the skills of negotiation to deal with conflict situations
• Identified systems for managing the daily workload and keeping track of tasks
• Prepared an individual action plan for implementation in the workplace

Course Content

The role of the team secretary
Defining the nature of the role and teamwork
Setting the boundaries
Identifying the challenges

Handling conflict
Understanding conflict
Question skills
Negotiating an outcome

Managing time
Setting goals and objectives
Planning
Meeting deadlines
Agreeing priorities

Systems and procedures
Managing paperwork – storage and retrieval
Keeping track of tasks and outstanding actions
Using technology to help

Personal Development Action Plan

Course Duration: One Day