By the end of the course, delegates will have:
- Reviewed the skills of technical problem solving
- Reviewed methods of technical problem solving
- Practised applying a logical framework and structured approach to their decision-making and problem solving.
- Identified how to distinguish between common and special causes of problems and reviewed methods to solve these.
- Become familiar with alternative ways to trace problems to their root causes and develop prevention-based approaches to their resolution.
- Developed the ability to use a range of measurement and data analysis techniques to support their problem analysis presentation.
- Identified areas within their own jobs and projects where they can apply the principles and techniques covered on this course.
- Developed an action plan for implementation in the workplace
The 6 Steps of Problem Solving
The need for clear definition
Asking the right questions
Common and assignable causes
Interpreting Control Charts
Measurement & Data Collection
Using check sheets
Fault location diagrams
Communicating the data
Cause & Effect Analysis
The fishbone diagram
Decision making methods
Failure Mode & Effect Analysis
Personal Development Action Plans
Course Duration: Two Days