Professional Reception Skills

This is a highly participative course is designed for all staff who are the first point of contact within the Organisation. They can influence the caller’s opinion of the Company and will have the opportunity to impress the customer with efficiency, courtesy and professionalism.  The customer that receives good customer care will call again.

 

One Day Course

Course Outline (PDF)

Course Objectives:

  • Recognised the importance in of the receptionist’s role, receiving visitors, presenting the right image
  • Practised dealing with the customer on the telephone
  • Agreed the most effective way of processing a call
  • Demonstrated their ability to prepare to make a telephone call
  • Recognised the importance of the voice and use of the positive language in establishing a relationship over the telephone
  • Developed effective questioning and listening skills
  • Determined the most effective means of giving information
  • Established an effective method of taking and passing on messages
  • Recognised the need to ‘own’ the problem
  • Demonstrated their ability to deal with complaints
Price: £450 + vat

Dates

  • Monday 13th May 2024
  • Tuesday 30th July 2024
  • Monday 2nd September 2024
  • Wednesday 20th November 2024
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