Criticial Conversations for Managers

Whether you are saying 'no' to a request, communicating bad news, dealing with poor performance or recruiting staff, critical conversations happen throughout the year.

By using a simple four-step process every conversation can be made more effective for both parties. During the course there will be opportunity to practice a variety of real life situations so practical learning can be taken back to the workplace.

One Day Course

Course Outline (PDF)

Course Objectives:

  • Create personal ownership in performance improvement.
  • Manage the critical performance review conversation.
  • Commit to the way forward – in partnership.
  • Give effective feedback.
  • Deliver bad news and sensitive issues with empathy.
  • Effectively resolve conflict.
  • Manage emotion in reaction in both yourself and others.
  • Face up to difficult decisions.
Price: £450 + vat


  • Wednesday 13th July 2022
  • Wednesday 7th September 2022
  • Thursday 10th November 2022