Provisional Bookings must be confirmed in writing with either a Purchase Order, Credit Card, Cheque or BACS, where applicable and within 5 working days.
All bookings must be confirmed in writing to Oak Tree Management & Training Ltd. After your booking confirmation is received a legally binding contract is formed and these terms and conditions apply.
All course fees are payable upon confirmation of booking and an invoice will be sent to you (UK Clients only). Bookings cannot be secured until payment of the invoice is received. VAT is chargeable at the standard rate.
There will be no charge if a substitute person wishes to replace the original delegate. Please inform us in writing of any change to the original booking.
Transfer requests must be made in writing and received at least 10 working days before the event or cancellation charges will apply. Oak Tree Management & Training will try to offer a place on the same course (subject to availability) and attendance must be within six months of the original course date. If a delegate wishes to transfer a booking between 10 – 20 working days of the course start date, there will be an administrative charge of 25% of the course fee. The delegate will remain liable in full for all accommodation and other costs incurred. If that transfer is then cancelled at any time, the course fee remains payable.
The course fee must be paid in full prior to course commencement, unless otherwise agreed.
In the event of late payment Oak Tree reserves the right to charge interest on the outstanding amounts at the rate of 2% per calendar month, or part thereof from the date payment was due.
For cancellations made in writing and received:
Oak Tree Training courses are constantly being reviewed and improved and therefore we reserve the right to alter the course content without prior notice. Oak Tree Management & Training reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date or a full refund. Oak Tree Management & Training reserves the right to change the venue at any time without prior notice from that published.
For cancellations, where pre-course material has been issued, charges will apply in relation to that material as it is non-returnable, details on request:
Completion of this booking form is acceptance of Oak Tree Management & Training Ltd.
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