Managing Difficult Situations

As business becomes more competitive, the essence of strong management is to be able to deal with difficult situations, ranging from employee situations, to handling meetings, negotiations, encouraging others to work together constructively and handling difficult situations with senior staff constructively.


This course is designed for Managers who rely on effective communication, influencing and team work to overcome all situations.

Two Day Course 

Course Outline (PDF)

Course Objectives:

  • Define the techniques which make communication with others clear and precise
  • Identify situations where problems could arise
  • Prepare a plan on how to deal with a range of problems which affect working life
  • Deal with difficult situations with confidence
  • Handle meetings and influence others towards positive outcomes
  • Handle difference of opinion constructively
  • Manage a group conflict situation
  • Identify a range of tool and techniques to develop their skills in handling difficult situations.
Price: £780 + vat


  • Wednesday 15th June 2022
  • Thursday 18th August 2022
  • Wednesday 5th October 2022
  • Tuesday 20th December 2022