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Supervisor – Communication & Coaching

Although becoming a supervisor is the first step on the management ladder, it can often be the most difficult.  The person who had previously been on the team, is suddenly put into a position of responsibility and may find it difficult to assert authority and motivate others.

This practical lively course is designed to give delegates the vital leadership and managerial skills they need to succeed as supervisors.

 

Two Day Course 

Course Outline (PDF)

Course Objectives:

  • Reviewed the skills required for effective communication
  • Recognised the importance of listening as an interactive skill.
  • Distinguished different types of questioning.
  • Appreciated the importance of eye contact and body language.
  • Understood basic rights in interpersonal relationships.
  • Distinguished assertive behaviour from aggressive.
  • Recognised basic Transactional Analysis (TA) Techniques.
  • Distinguished the benefits of an open sharing team culture.
  • Recognised how they interact with others.
  • Practised communication skills in different situations
  • Reviewed ways to develop staff
  • Practised delivering a coaching session
  • Reviewed the need develop their personal skills
  • Prepared an action plan for implementation in the workplace
Price: £780 + vat

Dates

  • Thursday 16th December 2021
  • Thursday 27th January 2022
  • Wednesday 30th March 2022
  • Tuesday 10th May 2022
  • Monday 18th July 2022
  • Monday 12th September 2022
  • Tuesday 8th November 2022