Client Relationship Management

The service we provide to our external customers is inextricably linked to the service we receive from and give to our internal customers.   People sometimes fail to see this connection, so requests and demands from colleagues are seen as distractions which simply get in the way of the ‘real’ work of serving the ‘real’ customer.  

How we treat Internal Customers ultimately affects the External Customer who keeps the organisation alive –service excellence along the whole chain is not an option –it is essential to the success of the organisation.

One Day Course