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Handling Customer Complaints

Handling customer complaints can be difficult, but successful organisations rely on satisfied customers. If a customer feels that their complaints are not being dealt with effectively they will take their custom elsewhere.

This practical and interactive course will develop your skills to deal with complaints effectively and confidently.

 

One Day Course 

Course Outline (PDF)

Course Objectives:

  • The Skills to gather information, even in a tense situation, in order to deal with the problem
  • Practised defusing customer anger and build rapport
  • Enhanced Communication skills
  • Practised maintaining a professionalism under pressure
  • The Skills to create customer satisfaction
  • Reviewed ways to provide a solution
  • Reviewed ways of monitoring and analysing complaint levels and identify remedial action
Price: £450 + vat

Dates

  • Thursday 11th November 2021
  • Wednesday 12th January 2022
  • Wednesday 2nd March 2022
  • Tuesday 31st May 2022
  • Wednesday 13th July 2022
  • Tuesday 27th September 2022
  • Tuesday 8th November 2022