Handling Customer Complaints

Handling customer complaints can be difficult, but successful organisations rely on satisfied customers. If a customer feels that their complaints are not being dealt with effectively they will take their custom elsewhere.

This practical and interactive course will develop your skills to deal with complaints effectively and confidently.

One Day Course

Course Outline (PDF)

Course Objectives:

The Skills to gather information, even in a tense situation, in order to deal with the problem
Practised defusing customer anger and build rapport
Enhanced Communication skills
Practised maintaining a professionalism under pressure
The Skills to create customer satisfaction
Reviewed ways to provide a solution
Reviewed ways of monitoring and analysing complaint levels and identify remedial action