Handling Customer Complaints

Handling customer complaints can be difficult, but successful organisations rely on satisfied customers. If a customer feels that their complaints are not being dealt with effectively they will take their custom elsewhere.

This practical and interactive course will develop your skills to deal with complaints effectively and confidently.

 

One Day Course 

Course Outline (PDF)

Course Objectives:

  • The Skills to gather information, even in a tense situation, in order to deal with the problem
  • Practised defusing customer anger and build rapport
  • Enhanced Communication skills
  • Practised maintaining a professionalism under pressure
  • The Skills to create customer satisfaction
  • Reviewed ways to provide a solution
  • Reviewed ways of monitoring and analysing complaint levels and identify remedial action
Price: £450 + vat

Dates

  • Monday 10th June 2024
  • Thursday 29th August 2024
  • Thursday 31st October 2024
  • Monday 2nd December 2024
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