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Professional Reception Skills

This is a highly participative course is designed for all staff who are the first point of contact within the Organisation. They can influence the caller’s opinion of the Company and will have the opportunity to impress the customer with efficiency, courtesy and professionalism.  The customer that receives good customer care will call again.

 

One Day Course

Course Outline (PDF)

Course Objectives:

  • Recognised the importance in of the receptionist’s role, receiving visitors, presenting the right image
  • Practised dealing with the customer on the telephone
  • Agreed the most effective way of processing a call
  • Demonstrated their ability to prepare to make a telephone call
  • Recognised the importance of the voice and use of the positive language in establishing a relationship over the telephone
  • Developed effective questioning and listening skills
  • Determined the most effective means of giving information
  • Established an effective method of taking and passing on messages
  • Recognised the need to ‘own’ the problem
  • Demonstrated their ability to deal with complaints
Price: £450 + vat

Dates

  • Thursday 9th December 2021
  • Wednesday 2nd February 2022
  • Thursday 28th April 2022
  • Monday 27th June 2022
  • Wednesday 17th August 2022
  • Tuesday 4th October 2022
  • Friday 2nd December 2022