An Introduction to Management

Designed to aid management and supervisory development, this is a lively and practical course, full of discussions, activities and workshops.  It provides managers and supervisors with a good grounding in the vital skill areas they need to perform effectively – namely: team leadership, communication and problem solving.  With no room for jargon in this intensive programme, delegates undertake a pre-course activity to ensure maximum learning value.


Two Day Course 

Course Outline (PDF)

Course Objectives:

  • Defined leadership qualities
  • Identified their leadership style
  • Analysed the characteristics of a high performing teams
  • Recognised the complementary roles performed by team members
  • Identified the skills and techniques that contribute to an environment where people want to work hard
  • Practised the skills of communication
  • Distinguished assertive behaviour from aggressive and used assertiveness techniques
  • Recognised how basic Transactional Analysis (TA) techniques can be useful
  • Learned how to deal with conflict and give feedback
  • Identified their influencing style
  • Undertaken planning using a variety of effective planning tools
  • Used a logical problem solving system
  • Made a commitment to improving performance as a manager
Price: £780 + vat


  • Monday 13th June 2022
  • Tuesday 30th August 2022
  • Wednesday 26th October 2022
  • Thursday 8th December 2022