Effective Communication Skills

Successful people in modern companies usually possess excellent technical skills, gained through years of education, training and on-the-job experience.  What they frequently lack, however, are the important skills of dealing with people.  Just like any other skills, they can be acquired through training and practice.  This course is designed to increase delegates’ self-awareness and equip them with the tools to build constructive and rewarding relationships with people they deal with at work – staff, colleagues, customers, suppliers and others.

People learn interpersonal skills best through practice and this course consists of many practical activities, conducted individually, in pairs and in larger groups.  Restricting numbers to a maximum of eight allows us to focus on delegates’ problems and provide individual coaching as appropriate.

One Day Course 


Course Outline (PDF)

Course Objectives:

  • Recognised the importance of listening as an interactive skill.
  • Distinguished different types of questioning.
  • Appreciated the importance of eye contact and body language.
  • Understood basic rights in interpersonal relationships.
  • Distinguished assertive behaviour from aggressive.
  • Recognised basic Transactional Analysis (TA) Techniques.
Price: £450 + vat


  • Wednesday 15th June 2022
  • Wednesday 3rd August 2022
  • Wednesday 12th October 2022
  • Tuesday 6th December 2022